Request Management System (RMS)

iVision’s RMS solution helps organizations reduce cost and improve employee satisfaction by providing process definition, workflow automation and visibility for areas such as IT, HR, Finance, Sales, Marketing and other types of services.

RMS provides uses an easy to implement BPM workflow model for managing work requests to fulfillment. Users enter requests through customized forms and then RMS workflow engine then manages the request through the workflow to completion sending emails notifying request owners and fulfillers. All set up and customization uses simple point-and-click tools eliminating programming and scripting.

Technology

Sharepoint 2007/2010, .Net, MySQL,Javascript, Ajax, Jquery

Features

  • Web based Service Request Management System
  • No client installation required
  • Tightly integrated with Active Directory
  • Define custom Categories / Request Types
  • Automated E-Mails, Escalation and Workflows
  • Role based and Personal Views
  • Generate reports on real time data
  • Track request status from creation to its closure
  • Can be integrated with external systems to pull data for analysis
  • Raise requests for other users
  • Simple to integrate any type of service request (PO’s Approval, IT Requests, Payroll requests, Helpdesk, etc…)
  • Frequently Asked Questions
  • Ticket History/Prioritization/categorization
  • Email interface for ticket updates
  • Action Time Stamps